Terms & Conditions

These terms and conditions apply to the use of the
upto20words website. By accessing the site and placing
an order you agree to be bound by the terms and conditions
set out below.

We want you to be happy and content with our products
and services. If you have any questions or queries that we can help
with, please e-mail us at info@upto20words.co.uk.



Payments are processed seamlessly via our web site using PayPal Pro, a secure and well-trusted online payment processor. All major debit and credit cards are accepted and you don’t need to have a PayPal account to make the payment. After you have placed your order you will receive e-mail confirmation of the transaction.


We do not accept cheques.



All our A4 products are packaged in cello bags with sturdy card and sent in back boarded envelopes. A3 posters are sent direct from our printers in sturdy cardboard boxes. Shop orders will usually be dispatched within 5 working days of payment, bespoke posters take up to 10 days. It is extremely rare that a product is out of stock, but if so it can take up to 7 days, we’ll inform you immediately by email if there is a delay.

UK deliveries

Postage is calculated for you at the checkout. All A4 posters from our shop and bespoke orders are sent First Class Signed For and a signature will be required when you receive your parcel. A3 posters are sent First Class from our printers and if you are out, will be returned to your local depot.

We understand that it isn’t easy to be at home all the time and are happy to send to an alternative address if it makes life easier for you.

If the package isn’t signed for, it will be returned to your local depot for collection. If it is not collected within one week, it will be returned to our printers. We are happy to resend items but would ask you to pay for the postage costs of resending the parcel.

Overseas deliveries

We are happy to send our products around the world. Shipping costs are calculated for you at the check out.

Please be aware that international deliveries may be subject to local import duties and taxes. These charges are beyond our control, and any extra cost needs to be covered by the customer.

All orders are processed in British Pounds Sterling.


Damaged goods

Unfortunately we do not accept returns. However, if for any reason the goods arrive and are damaged or faulty please email us a photograph within 24 hours and we will arrange a replacement.


Our rights

The copyright of this site and the products within it are retained by the artist. Images, logos, descriptions or text from our site must not be reproduced without written permission.



Our posters are produced digitally using a distressed typeface which gives the look and feel of letterpress printing, with some white specks visible within the lettering. We have endeavoured to give an accurate likeness of the colour and quality of the print on our website and reproduction may vary slightly due to the nature of the printing process.

All of our posters are sold unframed.